Laundry Service
What services do you offer?
We provide laundry, wash & fold, dry cleaning, ironing & pressing, wedding and formal wear care, curtain and rug cleaning, alterations & repairs, key cutting, and express services.
Do I need to book in advance?
No booking is required for standard services. You can walk in during opening hours. For large loads, wedding garments, or express services, booking is recommended.
Do you offer same-day or express service?
Yes. Express and same-day services are available for selected items. Availability depends on item type and time of drop-off.
Can I mix different services in one order?
Can I mix different services in one order?
Yes. You can combine laundry, dry cleaning, ironing, and other services in the same drop-off.
Yes. You can combine laundry, dry cleaning, ironing, and other services in the same drop-off.
Do you check pockets before washing?
We check items where possible, but we recommend customers empty pockets before bringing items in.
Will my clothes shrink?
We follow care labels and use appropriate temperatures to minimise shrinkage. However, some fabrics may naturally shrink if they’ve been previously overstretched or incorrectly washed at home.
Do you use fabric softener?
Fabric softener is used where suitable. If you have preferences or sensitivities, please let us know.
Laundry & Dry Cleaning
How long does laundry usually take?
Standard laundry is usually ready within 24 hours. Express services may be available on the same day.
How long does dry cleaning take?
Dry cleaning typically takes 2–3 working days. Express options may be available for certain garments.
Do you separate colours and fabrics?
Yes. Items are sorted by colour and fabric type to ensure proper cleaning and avoid damage.
What detergents and products do you use?
We use professional-grade detergents and cleaning products suitable for different fabrics and finishes.
Garment Care & Specialist Items
Do you clean wedding dresses and formal wear?
Yes. Wedding dresses, suits, tuxedos, and formal garments are cleaned using specialist methods to protect delicate fabrics and details.
Can you clean silk, suede, or delicate fabrics?
Yes. These items are assessed individually and cleaned using fabric-appropriate processes.
Do you remove stains?
We treat stains carefully and professionally. While many stains can be removed, some may be permanent depending on fabric and how long they’ve set.
Ironing & Alterations
Can I bring items just for ironing?
Yes. We offer ironing and pressing as a standalone service.
Do you offer clothing alterations?
Yes. We provide hemming, resizing, minor repairs, and general garment adjustments.
How long do alterations take?
Turnaround depends on the type of alteration. Simple jobs may be completed within a few days.
Do you offer same-day alterations?
Some small alterations may be possible on request, depending on workload.
Can you alter garments that were not cleaned by you?
Yes. Alterations can be done independently of cleaning services.
Home Textiles
Do you clean curtains and drapery?
Yes. We clean curtains and drapery using safe methods suited to the fabric and lining.
Do you clean carpets and rugs?
Yes. Rugs and carpets are cleaned using professional equipment designed for deep cleaning and fabric care.
Do curtains need to be taken down before cleaning?
In most cases, yes. Some light freshening can be done on-site, but proper cleaning usually requires removal.
Can you clean lined or blackout curtains?
Yes. Curtains are assessed individually to ensure the correct cleaning method is used.
How often should rugs be professionally cleaned?
We recommend professional rug cleaning every 6–12 months, depending on use and foot traffic.
Pricing & Payment
How much do your services cost?
Prices depend on the service and item type. Clear pricing is available in-store, and our team is happy to advise.
Do you offer discounts for bulk or regular customers?
Please ask in-store — discounts may be available for large or regular orders.
What payment methods do you accept?
We accept cash and card payments.
Collection & Care
What happens if I forget to collect my items?
Items can be held for a reasonable period. Please contact us if you need extra time.
Are my items insured while in your care?
Yes. Items are handled with care and covered while on our premises.
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+44 20456 87305
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info@dalstonlaunderette.co.uk
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